Custom Arch Window Replacement – : HomeImprovement

I requested my old arch window replacement on top of the front door, and a contractor installed 3.5″ thick window as the old custom window was thinner and now it looks like it pops up from inside because the width. Is this how it’s supposed to be installed? The contractor says they cannot install the frame.

Is it usually how it’s done for window replacement?

Images link here:

Much appreciate your help and input!

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