I hired a company to do install my kitchen backsplash. Yesterday after them expending 11 hours at my house this is what i was left with http://imgur.com/a/F43Acf2
-They buried the receptacles underneath the tiles -Their straight across cuts were awful -the corner tile trim installation was a joke. -no expansion joint was left between countertop and tiles
The damage done was even greater than what you can see in the pictures since I was able to point down the issues to the contractor. He proceeded to knock down most but i was still able to find more and take these pictures….
Before he left yesterday at 8:30 pm, he asked me if he could leave his tools there, I said yes, no problem. And he jokingly said “at least you’ll know I’m coming back”
But then right after, when I started to point out all the issues, he just stayed quite, acknowledging the issues and after knocking down those tiles… guess what? When he left I noticed he ended up leaving with his tools.
In order for them to guarantee a date, half of the payment was made prior. I already sent them an email at 7:55 AM. It’s now 9:21 AM and they haven’t reached out to me yet.
I’m extremely scarred and stressed out. I’m a foreign woman and I feel like I don’t know how to defend myself against this.
I’m afraid they’ll ruin my brand new countertop and all those wasted tiles.
Any advice on how to proceed will be greatly appreciated.