Egress window is DIAGONAL…now what? : HomeImprovement

We had an egress window installed today, and unfortunately only my MIL could be there. When my husband got home, we found the entire egress window well installed DIAGONAL to the house, leaving an approx. 12inch gap for kids and pets to fall into. The proposal we have has a different size window well, as well as rerouting the downspout (they clearly did not). They left their card and told us to “call if we were unhappy”. This is a highly rated company that literally does this for a living. They are going to have to fix this right?! What do we say beyond just “we would like the window to actually butt against the house as previously discussed?!”

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