Small/not well known contractor vs big box? : HomeImprovement

Anyone has experience/advice over hiring a smaller/less well known contractor firm with <5 reviews online? We are looking to do condo renos and found a company that seems great on paper and so far has been very nice and responsive, but it doesn’t have a lot of reviews.

We’ve tried calling bigger/more reputed places but waits are long and they aren’t responsive. Thoughts on whether this is too good to be true?

This is the company:

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